Refund policy

We want you to enjoy a smooth and worry-free shopping experience. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Return Window
We accept returns within 30 days of the delivery date.

Eligibility for Returns
To be eligible for a return, your item must be:

           Unused and in its original condition

           In the original packaging

           Returned with proof of purchase (order number or receipt)

Non-Returnable Items
The following items cannot be returned:

           Personalized or custom-made products (e.g., items made with customer-uploaded  photos or custom designs), if offered

          Items marked as final sale or clearance

          Gift cards

Damaged or Wrong Item Received
If you received a damaged or incorrect item, please contact us at support@minnito.com within 7 days of delivery and include:

        Order number

         Photos showing the damage or incorrect item
We will arrange a replacement or full refund for qualifying claims.

Return Shipping Costs

         Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

         Original shipping fees are non-refundable unless otherwise stated.

Refund Processing Time
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 3–7 business days.

Order Cancellation
Orders can be canceled if they have not yet entered processing or production. Please contact us as soon as possible at support@minnito.com to request cancellation.

If you have any questions about returns or refunds, contact us at: support@minnito.com