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Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Shipping methods: USPS, Fedex
Free shipping for Order Over $30
Order processing time: 2-3 days
Custom drawing time:1-2 days
Order Cancellation:
1、Order can be canceled unconditionally within the order processing time
2、We allow order cancelation at the same time before the parcel is sent out
（Please contact support@minnito.com or chat with online leave your message）
Logistics information for selected countries
Now we provide the shipment for the below countries and regions:
| Country/Region | Estimated Delivery Time |
| Australia | 6-8 days |
| Austria | 5-7 days |
| Belgium | 7-13 days |
| Brazil | 12-25 days |
| Brunei | 10-20 days |
| Canada | 6-8 days |
| Cambodia | 10-20 days |
| Czech Republic (Czechia) | 9-16 days |
| Denmark | 7-12 days |
| Finland | 8-15 days |
| France | 6-15 days |
| Germany | 4-8 days |
| Greece | 12-15 days |
| Hong Kong | 2-5 days |
| Hungary | 7-15 business days |
| India | 12-22 days |
| Ireland | 7-15 business days |
| Italy | 8-15 days |
| Indonesia | 5-10 business days |
| Japan | 4-7 business days |
| Kazakhstan | 10-20 business days |
| Luxembourg | 7-15 business days |
| Latvia | 7-15 business days |
| Malta | 7-15 business days |
| Myanmar | 7-15 business days |
| Macao SAR | 2-5 business days |
| Mexico | 7-15 days |
| Malaysia | 5-10 business days |
| Netherlands | 7-15 business days |
| New Zealand | 7-15 business days |
| Norway | 7-15 business days |
| Poland | 7-15 business days |
| Portugal | 7-15 business days |
| Philippines | 5-10 business days |
| Singapore | 7-12 business days |
| Slovenia | 7-15 business days |
| Slovakia | 13-20 business days |
| South Korea | 6-10 days |
| Spain | 4-8 days |
| South Africa | 7-15 business days |
| Sweden | 9-15 days |
| Serbia | 10-15 days |
| Switzerland | 10-15 days |
| Taiwan | 2-5 days |
| Turkey | 13-18 days |
| Thailand | 7-11 days |
| UAE | 6-10 days |
| United Kingdom | 5-8 days |
| United States | 5-10 days |
| Vietnam | 5-10 days |
Note: this shipping form does not apply to power banks
Hong Kong：Need to leave a phone number
Taiwan：Need to leave your phone number, Chinese name and ID number
Duty and Shipping Area
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, United Kingdom [Normally no import duty occurs]
Portugal, Ukraine [May needs to pay duty]
Turkey [Needs to pay duty]
American: Canada, United States [Import duty will not become an issue]
Asia: Brunei, China, Hong Kong SAR, Indonesia, Israel, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan [Normally no import duty occurs]
India[Needs to pay duty]
Oceania: Australia, New Zealand [Normally no import duty occurs]
For customers in the rest of the world, additional taxes, duties, and fees may apply, all of which the recipient must pay at the time of delivery. If you decline to pay those charges, the package may be considered abandoned, destroyed, or returned to the sender, at an extremely high cost charged to Benks. Under these circumstances, we can not consider requests for replacement shipments or refunds.
How long does the shipping take?
The time frame of order delivery is divided into two parts:
- Processing time: 1-3 Days (Except the pre-order and the Chinese Spring Holiday)
- Shipping time: 7-20 Days
How can I change my address?
We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at support@minnito.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have never received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.
